I am a very strong critic of service. It’s what I do, therefore I hold others to a high standard. Those that do well will get my return business as well as references.
My grand opening of the new location is set for tomorrow and I simply didn’t have enough time in the day to hassle with an item like the status of baseball caps. However, there were critically important to the overall “atmosphere” I am trying to promote.
Bottom line, I am so pleased with both the product and the service. I threw a drop dead date when we first spoke. While there was a hiccup with the availability of the product, your communication as well as ownership of the issue was top notch. You stepped up and solved the issue… I didn’t have to. All the hats arrived ON TIME as promised and they look great. Thank you.
Yes, I will be working with you on more items. I simply have to digest the next few weeks and then figure out my needs.
Once again, I applaud and thank you.
Milwaukee Custom Cycles
Dear Mr. Oswald,
I wanted to personally thank you for the unparalleled customer service that I received from Southern Advertising.
I had ordered a series of articles from your company. I was new to my company and wanted to make sure that I had ample apparel to where supporting my brand.
When I received the articles, I expressed a concern over the shade of one of logo. You immediately looked into it and, although the difference was not significant, it was slightly off. However, you understood the value of proper branding and immediately offered to remake the articles free of charge and RUSH them to me.
I have to tell you, being the order was over $300 and not part of a major $3,000 purchase order, I was not sure of the response that I would get.
Mr. Oswald; the speed and completeness of your resolution would be something that the service industry could / should use as a template of making a happy and devoted customer.
Thanks again Sir.
I will certainly be ordering with Southern Advertising again, and will tell all my coworkers of the outstanding service and product.
Hi Mike,Thanks for the follow-up. Here's a testimonial that you are welcome to use.The hats that we ordered from you were a big hit at our event. This is the 3rd year that we've ordered these hats and even though we had a tight timeline, they arrived on schedule and looked beautiful. Thanks for a great job!Linda SpryDirector of Marketing
We love the mat and the excellent quality of work. Mr.David Bean made the experience pleasurable.
Thanks so much!
Chris,Thank you for your attention to details, such as the color combinations etc... that were missed until you guys brought it to our attention! The hats turned out great and have been a hit with many happy customers.Thank you again -
Thank you so much, Lauren. The hats arrived and look great!
Michelle and David,
I want to thank you very much for the work you did for us on the D16 caps. They were the “pride” of our company of Vietnam paratrooper veterans at the Reunion. Even folks who weren’t in D16 wanted one. You both took the extra time to assure the caps were just right and your tolerance for my suggested changes were truly appreciated.
We will be holding another reunion next year in Oklahoma City. You can rest assured that I’ll be calling you for caps. Looking forward to the collaboration.
Wanted to say thank you for your assistance with the fun run t-shirts again this year. They look terrific. Really appreciate your assistance in the order, design, billing to the folks at Prima and the delivery to our function in Atlanta. First class all the way. Thanks to your whole team.
John V. O'Brien
Just wanted to let you know that we received the towels and they look great! Thanks for all your help with our order. Also, I passed along your contact info to Cortnee Young, our new marketing assistant, so that she can have you as a reference for future merchandise needs. It was great working with you!
I think they look fantastic and I am very impressed with your team’s customer service. You have been amazing to work with.
I was at a meeting for the better part of the morning and missed the pictures.
Thank you for ‘going with your gut’ and printing these.
I really appreciate it.
Got the hats and they are perfect!! Thanks for great service and we look forward to sharing these with our church on Fathers Day!
Thank you for the great service. I really appreciate that!
The caps for the Stuyvesant High School Class of 1956 60-Year Reunion arrived.
They were shipped when they were supposed to be shipped.
They arrived in two days, right on schedule.
Dealing with you was great. You were accommodating, helpful, produced designs for us and changed them -- more than once -- to get them to where we wanted them.
And the finished product is just great.
You made the entire process a pleasure from the beginning to the end. I'm so glad we opted to do business with you rather than any of your competitors.
Daniel J. Stark
Stuyvesant High School, Class of 1956
I just want to let you guys know we love the hats and when we need hats or anything else you guys will be the first to call! Great job at a great price!
Just wanted to let you know that the recent hat order was SPECTACULAR. Awesome job with every single one of them - and this was not an easy or uncomplicated task. Thank you so much for helping make it happen!
If possible, I'd love to order 12 more of the black f.o.j.j. hats - I believe they were CP79 from order #40667.
Thanks, Mike. Hugely appreciate your help and hope your summer is going well!
6/3/2015David,We received the hats on time as promised and they came out great! Our event was this past Sunday and everyone RAVED about the hats. You guys did a great job on very short notice. The quality was excellent. Thank you for all of your efforts! I will definitely recommend you to others! Thank again,
The hats are here! The hats are here!!!!!
I'm wearing mine as I write this Thank You.
FANTASTIC JOBS, FOLKS!!!!!!!!!
I'm sure they won't last long.
Thank you very much for your patience, your help and the quality of your work.
Please pass this on to the Production Department, they did a wonderful job. I probably should have ordered two with my name as I will wear this one out!
Michelle and Chris,The hats came today and they are awesome. Thank you both so much for helping me with this rush order. I will definitely be a repeat customer!Nancy Wurzman
Got the hats in time — perfect and thank you! They were in demand so we wanted to know how much it would be to cost to order 50 more? 100 more? NON-rush. Thanks. Megan
Just some feedback - we love these hats and so do our customers! Excellent product and service for the price. Appreciate it.Best regards,
Jonathan Rickner, CLS, MLT I
Thanks for the fast and extremely efficient order/delivery process. I look forward to working with you all again soon.
Please pass this on to your team. The hats turned out even better than Mike
said they would, and I appreciate the great effort from everyone to get them
to me on time and on budget. I will be ordering from Southern Advertising
Hicks Smoked Meats
so many apologies for not touching base sooner.
the caps arrived just as i was heading to Cornell for a week (on the heels of arriving home from Berkeley!).
i haven't seen the Little Red Caps yet b/c the storm is hitting us all, but i DID see the other versions which came to my home. they look super!
indeed, my brother and i each wore one of the 40th Year versions during the Cornell week to help pre-promote the Parade to all on campus.
thank you so much for the time, attention, recommendations, wisdoms, and execution to get it done on time (and early!), and to get it done exactly as i hoped and that you assured it would be.
i look forward to working on some other new project soon.
if there is a catalog (pdf or print), i would love to have it. or a best overall website to visit?
please thank the art dept and the billing depts as well for making it all easy.
alice katz berglas
I would like to thank you for the personal attention you have given our organization. The products we have received from your company, have been exceptional quality. The process from placing the order, to date of delivery is Benchmark to the Industry. The Staff at Southern Ads is an example of a professionally trained organization. They are very knowledgeable in their area of business, and place customer service as a top priority. Thanks for everything.
Kevin L. Crist
ExxonMobil Refining & Supply
Hey Mike.... just following up... the hats looked great and arrived when and where you said they would. Thanks.... looking forward to working with you again in the future.
David J. Bonar, MBA
B. Braun Medical Inc.
The hats are amazing! Big hit here in Iraq. Expect more orders to follow. Thanks again. Great doing business with you.
Cpt. Carlos Dinkins
The caps just came in and they look GREAT! Thanks so much for your help. We will definitely be in touch with you guys for future orders.
Thank you so much for your prompt expedition of our products. Everything is great. I can't believe how quickly and easily this process was. I sincerely appreciate it and look forward to doing business with you again. I will have the payment sent to you by this week.
Sacred Heart Academy
Thank You all there at Southern Advertising (parent company of capstoyou). Especially Mike Oswald who helped us work our way through the order process which was exceptionally easy. After getting "duped" by our last hat supplier, we found your website and made contact with Mike and the rest of the process was a cinch. Thanks again for the super service and great product (custom overseas project). The shipping was fast as well as the hats got to us a day prior to the due date. Thanks Again, we will be back.
Iron Warrior MC
Des Moines Iowa
Mike - The caps are here and look awesome:) Thank you so much for your help in making sure they were done correctly...
I can't wait to give them out next week!
Kittredge Magnet School
Good work, guys. You delivered what you promised. Looking forward to doing business with you again
Mark Firmani | Firmani + Associates Inc.
Just got the hats, GREAT JOB!!!! Thanks a million for getting them out in time for the news coverage. I will surely buy from you again.
My order has arrived in its entirety and they hats and koozies look GREAT!
Thank you Mike!
We received the hats tonight, I couldn't wait to open the box. They look fantastic! I only pulled out 1 of each but I am very pleased.
Your company did a great job and everything arrived when you said it would. You've got a steady customer and I'll spread the word.
Thanks again. It was a pleasure doing business with you.
Sigman Family Reunion
Hello Mike ,
We received the hats yesterday The customer was pleased as well as myself. They looked great. Your service was awesome we will certainly be using you in the near future.