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Frequently Asked Questions

Call Toll Free (866) 458-8180 … or email your artwork to cayers@southernad.com

Find quick answers to your questions below:

  • Will I see a proof?
    Yes! We will send a proof of your logo either by email or we can fax it to you.
  • Will you start printing / embroidery on an order without verbal or written approval?
    We strive to make every purchase a pleasure. As a part of that process we will not begin production until you 100% approve all artwork.
  • How do I choose colors for embroidery / screen printing?
    When ordering items from this site, you can choose from our stock colors which are pre-filled into the drop-down menus in the options section. If you have specific Pantone Colors you can also type those in manually when filling out of the order under the Comments section just before you confirm the order. For embroidery, we will match your logo colors as close as possible or follow the direction you give us regarding the color of your logo.
  • Ordering
    Once I place an order either by internet or phone, do you send a confirmation? After an order is placed you will receive a Sales Order confirmation by email.
  • Reorders
    Will I be charged again for the Set-Up fees on reorders?
    • If you place a reorder using the same logo, then the set-up fees will be waived.
    • If you reorder online, the shopping cart will automatically charge you for the fees; but once we review the order and determine it is a reorder, then, we will credit your account back those fees. (Please note that this same file can be used on embroidered apparel—see us at www.southernad.com.)
  • Samples
    Can I get a sample of the item(s) we are interested in purchasing?
    • Yes! Please email your request to cayers@southernad.com with your ship to address and the items you want to review will be shipped within 48 hours.
  • Shipping
    How can I get shipping cost for my order?
    There are several ways to do this - the easiest way is to follow these step-by-step instructions:
    1. Choose the item you wish to purchase
    2. Enter the quantity you are going to purchase
    3. Add to cart
    4. Review the products you've just added to the cart
    5. In the Shipping rates box, choose your state and enter the zip code to which it will ship
    6. Hit Recalculate
    7. Then click on the drop-down menu to see your shipping options
    8. This will give you the exact shipping cost of the product you want to purchase

Frequently Asked Questions

  • Q: How quickly can I get my hats?
    A: Standard production is 2 weeks after art approval—however if you need them by any specific date,
    just let us know and we can make that happen.
  • Q: Can I mix and match styles of hats?
    A: No charge for mixing and matching hat styles and colors—there is only a color change charge if we
    change the color of the logo—i.e. Black logo on White hats, White logo on Black hats.
  • Q: Can you make fully customized hats?
    A: We can create or replicate just about any hat design imaginable in our overseas factory—as long as you
    aren't in a rush and need 144pcs or more, let us get you a quote for a fully custom job from start to finish.

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